IT Managed Services

IT Managed Services

BENEFITS OF IT Managed Services

Maintain focus on your core business without worrying about the ICT environment or landscape

Maintain optimal business productivity without unnecessary ICT expenses

Optimal ICT service delivery irrespective of changing business needs or ICT technology changes

OVERVIEW OF SOLUTION

Petricors’s Service Management model is based on sound best practice policies, processes, and procedures in support of day to day operations, application lifecycle management and business processes. We have adopted the ITIL® framework which underpins all that we deliver in our Service Management offerings spanning the complete Service Strategy, Design, Transition and Operation and Continual Service Improvement lifecycle.


Based on our ITIL maturity model we have formulated the necessary policies, standards and best practice guidelines in delivering the ICT Service Management functions covering:


  • Event Management
  • Incident Management
  • Problem Management
  • Request Management
  • Change Management
  • Configuration Management
  • Availability Management and,
  • Capacity Management


All of the above ITIL functions are enabled and supported via our SPOC (Single Point Of Contact) service centre consisting of mature technologies, trained agents, and first line support staff backed by qualified and certified 2nd and 3rd line engineers.


Our offerings are also flexible creating value for each of our customer’s requirements dependent on their level of Service Management maturity. The various offerings are categorised according to 5 layers starting with the basic break/fix services at level 1 through to complete entrusted Business Outsource Processing at level 5.

PROBLEMS THAT IT Managed SERVICES ATTEMPT TO SOLVE

Challenges

Organizations continuously face their industry specific and legislative challenges trying to compete and excel in very turbulent economies. This coupled with the challenges brought about by the Covid-19 pandemic requires that companies focus all their efforts on their business objectives to succeed.


By having customers also focus on their ICT needs and directions dilutes companies from focusing on their core business needs which could ultimately impact their bottom line.

CUSTOMERS THAT BENEFIT THE MOST FROM THIS SOLUTION

Petricor’s IT Managed Services offerings are applicable to all industries and flexible to cater for the ICT service requirements of large Enterprises and Multi-Nationals through to the Small, Medium and Micro Enterprise (SMME) segment.

Need help with this solution?

WORKING WITH US

We Listen

We listen and interact with prospective clients to gain insight into their peculiar needs and requirements.

We Evaluate

We evaluate our client’s areas of greatest need, with a view to develop a clear and inspiring design approach. A rollout plan is developed and agreed on.

We Build

We build solution based on client’s requirement and secure a sign-off to deploy.

We Implement

We initiate speedy implementation of processes and systems following a staging phase to test the workability of the designed solution.

We Measure

Post deployment and go-live, we revise processes and systems based on measured reported feedback in order to improve current performance results.

We Optimise

We engage continual service improvement to help optimize and sustain the new environment for the long-haul.

WE WILL GUIDE YOUR ORGANIZATION'S DIGITAL TRANSFORMATION

SPEAK WITH ONE OF OUR SOLUTION SPECIALISTS ABOUT HOW WE CAN ASSIST YOU.

CONTACT US
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