AI Contact Centre

AI Contact Centre

BENEFITS OF AI Contact centre

Omni-channel Customer Engagement Platform

Enhanced Agents Performance Through Cloud-based and AI-enabled Operations

Guaranteed ROI and Cost Optimization

OVERVIEW OF SOLUTION

Digital transformation is changing the Contact Center landscape as the hub of customer relationship management, making it become part of a more sophisticated Customer Experience (CX) and Customer Engagement (CE) realizations. Businesses of all sizes and Governments are embracing this change, with increasing cloud-based services adoption and cloud-based CX as part of the new normal.


The need for businesses of all sizes to be equipped with an entirely new view into customer relationships, so agents can effortlessly deliver personalized services and enrich the entire customer experience triggered the race for digital transformation in the Contact Center space. 


Our solution, which is designed and built on the Vocalcom Hermes 360 Contact Center Software provides seamless and unified interface makes it easy to manage customer requests, efficiently route customer enquiries and enhance overall performance of the customer engagement core of the business. 


Our solution is software and cloud-based, scalable, reliable, secure, and compliant with global standards and best practices including US and EU directives.

PROBLEMS THAT OUR AI CONTACT centres ATTEMPT TO SOLVE

01

Slow First Contact

Slow first contact resolutions are solved

02

Call Handling Time

Call handling time is increased

03

Low Productivity

Low Productivity Of Customer Service/Contact Center Agents

04

Poor Customer Service

Poor Customer Engagement Management and Customer Dissatisfaction

05

High Cost of Services

High Cost of Services Operation

CUSTOMERS THAT BENEFIT THE MOST FROM THIS SOLUTION

All Industries

Need help with this solution?

WORKING WITH US

We Listen

We listen and interact with prospective clients to gain insight into their peculiar needs and requirements.

We Evaluate

We evaluate our client’s areas of greatest need, with a view to develop a clear and inspiring design approach. A rollout plan is developed and agreed on.

We Build

We build solution based on client’s requirement and secure a sign-off to deploy.

We Implement

We initiate speedy implementation of processes and systems following a staging phase to test the workability of the designed solution.

We Measure

Post deployment and go-live, we revise processes and systems based on measured reported feedback in order to improve current performance results.

We Optimise

We engage continual service improvement to help optimize and sustain the new environment for the long-haul.

WE WILL GUIDE YOUR ORGANIZATION'S DIGITAL TRANSFORMATION

SPEAK WITH ONE OF OUR SOLUTION SPECIALISTS ABOUT HOW WE CAN ASSIST YOU.

CONTACT US
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